help & care
Everything you might be wondering
Shipping
Where do you ship?
We ship across the EU and to most international destinations. EU orders over €50 ship for free.
How long will it take?
EU Standard arrives in 3–5 business days. EU Express in 1–2. International typically takes 7–14 business days depending on destination.
Do you offer tracking?
Yes — every order ships with tracking. You’ll receive an email with the link as soon as it leaves our bindery.
Returns
Can I return my album?
Yes. Unused albums in their original packaging can be returned within 30 days of delivery. Just send us a quick note and we’ll start the return.
What if my album arrives damaged?
Reach out within 14 days with a photo and we’ll replace it on the next flight from the bindery — at no cost to you.
Care
How do I keep my album looking its best?
Store your album upright on a shelf, out of direct sunlight. Handle the cover with clean, dry hands — linen and leather both age beautifully but don’t love water or oils.
Will the photos fade?
Our pockets are acid- and PVC-free, and the paper is tested for fade resistance. With reasonable care your prints will look as sharp in 30 years as they do today.
Products
What size photos fit?
The Linen and Heritage albums fit standard 6×4″ (10×15 cm) prints. The Memory Book is a DIY scrapbook — paste prints of any size onto the black craft pages.
Can I customise the cover?
The Linen Album includes a front window — slip in any 6×4″ print to personalise the cover. The Heritage and Memory Book are fixed designs.
Are bulk orders available?
Yes — we work with weddings, studios and corporate gifting. Send us a note via the contact page for trade pricing.
still wondering?
We’d love to help.
Drop us a note and we’ll come back within one business day.
hello@dazspirit.com